BDO Direct - AI²R

Digital Business Operations Process (DBOP / BPO), operates on our service platform called AIIR (Advanced Intelligence Impact Results) which brings together talents, technology and agile methodologies, integrating the Front and the Back that crosses the 5M (Service Model), Attention, Business, Relationship and Operative Management) with the different areas (Commercial, Operations, Human Resources, Logistics, Finance and IT). The foregoing is materialized through different services, which are provided through our Operation Management model called DIRECT by its initials (Decision, Intelligence, Revenue, Efficiency, Continuity Tracking). DIRECT aims to ensure and certify our customers the quality, effectiveness, efficiency and impact in the provision of our services, regardless of the scalability, level of industrialization and geographical location from where the delivery materializes.

DIRECT translates into the following components, concepts and operation model for the services of Digital Business Operations Process (DBOP/BPO):

1. Composed of 5 phases, a) Design and implementation b) Operation c) Impact Operational Value d) Impact Value of the Business e) Iterative Compliance Audit
2. DIRECT through its different phases, it allows to ensure and structure a Governance model, connecting the Strategy to the Operation.
3. The components that make up DIRECT, include among others: a) dimensioning models, b) As is To be, survey model, efficiency approach c) Continuous Improvement (Sprint) d) RPA (Automation) and Virtual Assistance e) Operational KPI and of Business in real time and deferred (Business Outcomes), integrated to the Operational Intelligence model f) Advanced Analytics IA, Machine Learning and Knowledges Bases.
4. DIRECT integrates BDO Advantage Suite Technologies, providing online and predictive KPIs under roles, workflow and encryption processes under the highest standards of cybersecurity.
5. Quality Audit Plus (QUAP); DIRECT incorporates the quality model through 6 levels: a) Processes, b) Operation, c) Deliverables ,d) Client Experience ,e) Collaborator, f) Compliance