Digital Business Operation Process (DBOP/BPO)
During the last years, the evolution and development of the market has involved moving from a lineal interaction model to an exponential one, impacting the relationship with its stakeholders.
This is further exacerbated as companies grow in complexity and size, where Operational Excellence becomes the basis of the Strategy. The foregoing will determine the success of the Digital Transformation as an evolutionary process, depending on the connection between the Strategy and the Operation, which ensures the Customer Experience, Quality, Function of Income and Costs.
At BDO we have been a part and protagonist of these changes for more than half a century and we will continue to do so, integrating the expert knowledge of all our service areas, in more than 165 countries and with more than 80,000 employees.
To face the current and future challenges of our clients, we have the Digital Business Operations Process / BPO area (DBOP / BPO), through its AIIR platform (Advanced Interaction Impact Results) and DIRECT platform (Decision Intelligence Real Efficiency Continuity Track) as support of Front and Back Office, which integrates the capabilities and tools of Process Management, RPA (Automation), Advanced Analytics, Artificial Intelligence (AI), Machine Learning, IoT, Agile, Block Chain, Cybersecurity, among others, online with the processes of Operational Intelligence. Today, through our BSO area, we are leaders in the outsourcing of these services in the areas of Finance and Human Capital, which has allowed us to continue expanding our capabilities in the areas of Operations, Supply Chain, Commercial and IT, which directly impact the Journey and Customer Experience internally and externally.
Digital Business Operations Process (DBOP / BPO) has solid tools of Processes, Technology,
Organization and People, that will facilitate the materialization and capitalization of the Digital
Transformation in the Excellence and Operational Intelligence.