Our area of Digital Business Operations Process DBOP (BPO) is fully integrated into our BSO services, which manages more than XX thousand transactions per year to medium and large companies in the outsourcing of the areas of Finance, Accounting, Labor, Tax, and Administration, with KPO services (Knowledge Process Outsourcing).
Digital Business Operations Process (DBOP / BPO), through the Finance and Accounting services, adds the experience of thousands of professionals in the area, plus the experience in RPA (Automation), Advanced Analytics, Artificial Intelligence, Machine Learning, Agile, among others, based on BDO Advantage Suites Technologies.
In Digital Business Operations Business (DBPO/BPO), through our AIIR platform (Advanced Interaction, Intelligence Results) for the Finance and Accounting area, we offer:
- Billing Back Office, which integrates processes and overview of the Operations and Business areas.
- Document Management (Documanagement) integrated to online workflows, Payment Management, Credit and Collections (Smart Collections Process), General Accounting, Treasury and Cash Flow.
- Operations Accounting, Transactional Processes of Funds Surrender, Credit and Collection, Collection, Compensation, Reconciliation of EERR / EEFF, Exchange Rate, Fixed Assets, among others.
- Formalization and Incident Management through the Reception and Organization of Documents, resolution, updating files and waiting documents, process management in deferred.
- BDO Advantage Technology Suites: (BAST) Portals and tools for self-management, interaction, display and transfers of encrypted information, through BDO Global Portal.
- Interactive Model of Operational Excellence, which implements and monitors the impact of Continuous Improvement, Knowledge Bases, RPA and Advanced Analytics initiatives, end to end, through Data Integrated Operational Intelligence.