Nowadays, IT areas and processes play a fundamental role in the evolution, development and implementation of Business Models, Attention, Interaction, Relationship and Operational Management (denominated 5M) in line with Digital Transformation, which should be integrated to the Culture of the company. Moreover, service models have gone from a vertical to a horizontal end-to end scheme.
The Digital Business Operations Process (DBOP / BPO) area, through its AIIR (Advanced Interaction Impact Results) platform, and BDO Advantage Suites Technologies, provides services and tools to IT areas, supporting day-to-day management, with a consultative-operative vision. With more than XX specialists in this area, operating in more than 162 countries, under different modalities, we provide Continuity to the Integrated Business to Operational Excellence through different initiatives that impact revenue, costs and quality, supported by BDO Advantage Suites Technologies.
Digital Business Operations Process (DBOP) provides and supports IT areas in:
- Design and Management of Help Desk Platforms, / Business Continuity integrated to the functional areas of Commercial, Logistics, Operations, Logistic, Production, Finance and Human Capital.
- NOC; Network Operation Center, of Monitoring, Tracking and Resolution of Tickets, under the modality of Preventive, Maintenance and Reactive.
- Invest Management Technology, with traceability and online monitoring of the Technological Inventory.
- Testing services, pre-post production of developments and applications, through our AIIR platform, associated with interactive consulting processes.
- Operational Management Desk, User Management, Active Monitoring and Business Management. Incident management, availability, configuration, events, contract management.
- Continuous Improvement, Root Cause and Operational Excellence, supported through RPA (automation) Performance Management and Knowledge Bases that are indexed to Advanced Analytcs processes.
- Control and Monitoring Activities, regarding inter-delivery response times, peak capacity volume, quality management, reporting and online display dashboard.
- Through our Advisory area, we have a highly specialized team that integrates interactive consulting processes in the areas of IT Process Assurance (RAS IT), Cybersecurity, Blockchain, among others.